Mt Stirling customer satisfaction survey 17 December 2019

In September 2019, the RMB conducted a survey to assess customer satisfaction of Mt Stirling visitors.

The RMB aims for facilities and services provided by the RMB and Stirling Experience during the snow season to meet the needs of visitors and strives for continual improvement and responsiveness.

The RMB team intends to conduct customer satisfaction surveys each year with the following aims:

  • Identify opportunities to reach all users and increase response rate
  • Align survey with industry standards   
  • Identify problem areas and assess how it is best addressed
  • Continue to facilitate a quality guest experience
  • Aim for inclusion in the ARCC report

Full quantitative results can be found here

 

Media contact:
Lydia Syme 
Marketing and events assistant
Mt Buller Mt Stirling Resort Management
T: 03 5777 6077
E: lydia.syme@mtbuller.com.au